Shipping policy
Shipping Policy
Last Updated: 2025.01.16
At ambvina, we are committed to providing you with high-quality products and a seamless shopping experience. Below, you will find the details of our shipping policy, including processing times, delivery estimates, and other important information.
Processing & Shipping Times
Order Processing: All orders are processed within 1-3 business days (Monday–Friday, excluding holidays). Processing Delays: In rare cases, such as high order volumes or unforeseen circumstances, processing may take longer. If this happens, we will notify you via email.
Shipping & Delivery Estimates
We ship orders using trusted carriers such as USPS, UPS, FedEx, and DHL, depending on your location and selected shipping method. Estimated delivery times are as follows:
Standard Shipping (Domestic & International):
United States: 7–15 business days
Canada & Europe: 10–20 business days
Australia & Other International Destinations: 12–25 business days
Note: Business days do not include weekends or holidays. Shipping times are estimated and not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package using the link provided in the email. If you do not receive a tracking number within 5 business days of placing your order, please contact our support team at hello@ambvina.com
Shipping Costs & Customs Fees
Domestic Orders: Shipping rates are calculated at checkout based on your location and selected shipping method.
International Orders: Customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs regulations. These charges are not included in the shipping fees and must be paid upon arrival.
Incorrect Shipping Address & Lost Packages
Incorrect Address: Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Stolen Packages: If your package is marked as delivered but you have not received it, please check with your local postal service or neighbors. If the issue persists, contact us at hello@ambvina.com, and we will assist you in resolving the matter.
Shipping Restrictions
We currently do not ship to PO Boxes, APO/FPO addresses, or restricted countries.
Some items may have additional shipping restrictions due to size, weight, or local regulations. If an issue arises, we will contact you immediately.
Need Help?
For any questions regarding your order or shipping, please reach out to our customer support team at hello@ambvina.com. We are happy to assist you!
Thank you for shopping with ambvina! We appreciate your trust and support.