Privacy policy

Last updated: January 9, 2025

This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ambvina.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and other information used for account security purposes.

  • Customer support information including messages you send us.

Some features may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may automatically collect information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include device and browser information, network connection, IP address, and details of your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from vendors or service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services (e.g., Shopify).

  • Payment processors (for example, your bank, or credit card company).

  • Analytics and advertising partners (e.g., Meta, Google, etc.).

How We Use Your Personal Information

Providing Products and Services.
We use your information to process payments, fulfill orders, manage your account, and provide customer service.

Marketing and Advertising.
We may use your personal information for marketing and promotional purposes, such as to send offers or display personalized ads. This includes showing relevant ads for our products and services on our Site or other websites.

Security and Fraud Prevention.
We use your personal information to detect or investigate possible fraudulent, illegal, or malicious activity.

Communicating with You and Service Improvement.
We use your personal information to provide customer support and improve our Services.

Cookies

We use cookies to power and improve our Site, remember preferences, and run analytics. For specific details on cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies

We may also permit third parties (like Meta or Google) to use cookies on our Site to better tailor advertising. Most browsers accept cookies by default, but you can remove or reject them in your browser settings.

We also use Meta Pixel and similar technologies to measure ad performance and improve relevance. You can adjust your browser or Facebook ad preferences to limit data used for personalized ads.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and third parties who perform services on our behalf (e.g., payment processing, fulfillment, customer support, analytics).

  • Business and marketing partners who help us advertise to you.

  • Affiliates within our corporate group.

  • Legal or regulatory authorities, if required by law.

We do not sell or share your personal information for monetary consideration.

Third Party Websites and Links

Our Site may include links to other websites. We are not responsible for their privacy or security practices.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16.

Security and Retention of Your Information

No system is completely secure, but we take reasonable steps to protect your data. We retain personal information as long as necessary to provide services, comply with legal obligations, and enforce our policies.

Your Rights

Depending on your location, you may have rights to access, delete, or correct your personal information, and to opt out of certain communications.
You can exercise your rights by contacting us using the details below.

Complaints

If you have complaints about how we process your information, please contact us. You may also have the right to contact your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in.
If we transfer your information out of Europe, we rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses or UK equivalents, unless the destination provides an adequate level of protection.

Additional Note on Data Transfers and Meta Advertising Tools

We use Meta Platforms’ advertising and measurement tools (such as Meta Pixel and Conversions API) to help us understand how our ads perform and to reach people who may be interested in our products.
When you interact with our website or our ads, limited information (for example, device type, browser, page views, or purchase activity) may be transmitted to and processed by Meta Platforms, Inc. (United States) and its affiliates in other countries.

These transfers are governed by Meta’s Global Data Transfer Addendum and the Standard Contractual Clauses approved by applicable privacy authorities, which ensure an adequate level of protection for your personal information.
We do not sell or share your personal data for monetary consideration and use these tools only for legitimate advertising and performance measurement purposes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:
hello@ambvina.com

SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you when necessary. This includes—but is not limited to—sharing information with platform providers, phone carriers, and other vendors who assist in message delivery.

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the Program to any third party.

We may disclose information only when required by law, regulation, or governmental request, or to protect our rights or property. By completing online forms or providing information in connection with the Program, you agree to provide accurate and truthful information. If we believe any information is false, inaccurate, or incomplete, we may deny access to the Program and pursue appropriate remedies.

Under California Civil Code Section 1798.83 and the General Data Protection Regulation (2016/679 GDPR), residents of California or the European Union may request details about our disclosure of Program-related information to third parties for direct-marketing purposes.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for example, order updates and abandoned-checkout reminders), promotional offers, and transactional texts (including review requests). Opt-in data and consent for text messaging will only be shared with our messaging partners for the sole purpose of enabling and operating our text-messaging program.

Our website also uses cookies to keep track of items placed in your cart, including when you abandon checkout. This data is used to determine when to send cart-reminder messages via SMS.